FREQUENTLY ASKED QUESTIONS:
1 Accounts - READ FIRST
1.1 Why can't I login? I have an account on the controlvoltage.net web store.
You just need to reset your password. From February 2nd, 2021, we had to upgrade our web store's back office and while account logins were able to be migrated from the old controlvoltage.net web store to the current web store:
You Just Need To Reset Your Password
Keep in mind you don't need an account to use our site, you can still check out as a guest which means you just won't be able to see your order(s) after they're submitted, or store your info, wish lists and several other features. But if you decide to register or reset your password and you had an account on our old web store and use the same email address as your old account - your order history will be tied to all new account orders in our system. If you use a different email address than your old account - we can link your new account manually.
2.1 Is Control Voltage open?
Quick answer: We are accepting orders 24/7 via our web store and shipping orders Tuesday through Saturday and allowing expedited in-store pickups at our front door Tuesday through Saturday 10am-7pm, Sunday 11am-5pm but our showroom is still closed. For more info and up-to-the-minute updates, please see here:
3.1 Will I receive a tracking number for my order and if so when?
After your order is completed, paid, processed, packed and a shipping label has been created, you will receive an automated yet personalized email from us with your tracking number. Keep in mind, the CV shop is closed on Sundays and Mondays therefore completed orders that come through after we close up on Saturdays will be processed as soon as we open on Tuesday morning.
3.2 I got my order's tracking number email but the shipping carrier's status page says the package isn't moving yet, why?
Please keep in mind that most shipping carrier's tracking statuses are NOT updated in real-time and therefore may take anywhere from a few hours up to 2 days (and possibly longer if around any holiday) to begin showing status updates, i.e. Accepted, In-Transit, On it's way, Out for delivery, etc.
3.3 What days does Control Voltage pack and ship orders?
We pack orders on all days that we're open (currently Tuesday through Sunday) we are closed on Mondays so any orders that are processed after our pickup on Saturday are guaranteed to get picked up on the next business day we're open (which would be Tuesday). Rarely, orders shipped via USPS processed Saturday after our pickup are dropped off at the Post Office on Mondays.
3.4 What is the cut-off time for expedited orders to ship same day?
11am Tuesday through Friday only. Any orders with paid expedited shipping (such as USPS Express) will need to be received by 11am Tuesday through Friday in order to meet the requirements to go out the same day.
3.5 Can I pickup my order directly at the Control Voltage storefront in Portland, OR?
Yes! As soon as your order is successfully completed you'll quickly receive an automated order confirmation email. Then as soon as your order is processed (prioritized by date and time) and we physically set aside the product(s) ordered you will receive a separate personalized email the moment it's all set and ready for pickup. Please note: In-store pickup is only available during business hours (Tuesday-Saturday 10-7, Sunday 11-5, closed on Mondays) and only the credit card or Paypal account holder can pickup and MUST present their government-issued photo ID in order to do so.
3.6 I just submitted an order but I paid for shipping, don't you offer free shipping?
We do offer free shipping but you must select it when checking out. When on our checkout page, the free shipping option labeled "Standard Shipping - Free for orders $75+" is at the bottom of the shipping options and assuming your cart's total is over $75, as soon as you select it the shipping charge becomes $0.00.
4.1 I'm outside the US, is it possible to mark the package with a value of x (something other than the actual value)?
We realize your country will charge you fees but it is illegal in the US for a business to mark anything other than exactly what's in the box on the forms. Falsely declaring the value of goods is a criminal offense. In other words - we could get in fairly big trouble.
4.2 I bought something from Control Voltage but need to return it, how do I initiate a RMA?
4.3 I've got a specific request I'd like to ask of my order, where can I do that?
There's a "Comments" section near the end of the checkout process that's perfect for basic requests, like to require a signature for delivery (or not) or to hold your order's shipment until a certain date, etc...
5.1 Is my credit card or Paypal account charged right away for PRE-ORDER products?
Yes, if you click the "Confirm and Pay" button to complete the checkout process and your payment successfully goes through your card is charged, the payment is made and your pre-order is locked in.
5.2 What do the three different stock message mean?
In between the price and the Product Code on any product page is a stock message, those messages are defined as such:
"√ Available Immediately" - In-stock and available for either in-store pickup or to ship out. Or to purchase in person, just come by the shop.
"X Not Available: Stock Notification Below ▼" - Not in stock but, while we're currently not taking preorders for this product, you can sign up to get an automated in-stock email notification when it is available for immediate purchase using the orange "Notify Me When In-Stock" button anchored to the bottom of your web browser.
"PRE-ORDERS ARE OPEN" - Not in-stock but we are taking pre-orders for this product. If the listed ETA (Estimate Arrival) is acceptable to you, can purchase by adding to your cart and checking out. We only take pre-orders for products we already have on order that we're extremely confident will be coming in within a reasonable and defined, albeit estimated, amount of time. You can still signup for an in-stock email notification at the bottom of your browser.
5.3 Can Control Voltage special order x for me?
Very likely yes if x is made by a manufacturer (or distributed by a distributor) that we already work with but just don't stock. Email us and we'll do our best to find out if it's possible and what the ETA would be. Keep in mind we require a 50% minimum deposit to officially submit the special order, and once submitted we can't accept cancellations or returns.
6.1 What are the days and hours the Control Voltage physical store is open?
Currently we're here for pickups at our front door Tuesday-Saturday 10-7pm, Sunday 11-5pm, closed on Mondays (PST/Pacific/West Coast Time)
6.2 Does the Control Voltage store have a dedicated parking lot?
We do not have a parking lot, however there is free 2-hour street parking on Mississippi Ave and free unrestricted parking on all the side streets around the shop.
6.3 What mass transit options are nearby?
<p>Bus 4 goes right to N Mississippi Ave + Failing St, which is on our block! <a href="http://goo.gl/maps/V9Joi" target="_blank" rel="noopener">Click here</a> for a link to the nearest bus stop on Google Maps.</p>
7.1 Is Control Voltage interested in selling something I make, distribute or represent?
Thanks for asking! Possibly, please email us @ [email protected] with all the info, we'll have a look and let you know.
7.2 Does Control Voltage do outright buys or trades of gear from the public?
We prefer consignment versus outright buys or trades for a number of reasons. Consignment means we sell the item for you and then once it sells you get credit on account or cash. Check out our consignment page for lots more info.
7.3 Is Control Voltage currently hiring?
We're not actively interviewing at the moment. But you can feel free to email us your resume, we’ll have a look and keep it on file. That way, should we find ourselves looking for someone with your experience and expertise, we'll have a way to get back in touch.