Welcome to the Control Voltage web site, which includes but is not limited to controlvoltage.net (the "Site"). The Site is provided as a service to our customers. Please review the following Terms and Conditions of Use, which govern your use of the Site (the "Agreement").
Please read the Shipping Policy in it’s entirety here.
Please read the Return Policy in it’s entirety here.
Control Voltage reserves the right to open packages of products prior to shipment in order to inspect, adjust or test the goods as necessary. If we do not have the totality or a part of your order in inventory, we will deliver the products immediately as soon as they are available. If there is no possibility to fill your order, either in full or in part, the goods not delivered will be cancelled and refunded consequently. Control Voltage reserves the right to refuse any order.
Refunds, credit card declines and fund releases can take 1-10 business days to complete and show back up in your account. Please contact your bank or credit card company for an explanation of their policies regarding refunds & how long they hold temporarily-held funds for.
PRE-ORDERS, SPECIAL ORDERS
For all items advertised as PRE-ORDER or SPECIAL ORDER or items paid for either in part or in full prior to availability: The final delivery of these items are dependent on many factors, Control Voltage will do it's best to reiterate ETA's (Estimated Time of Arrival) based on dates given by the manufacturer and previous delivery times but shall not be held responsible for manufacturing and or shipping delays or any factors outside of our control. We will contact you as updates become available and again as soon as the product(s) arrive to arrange for shipping carrier charges for final delivery or pickup. The way our PRE-ORDERS work is via complete transparency. We don’t accept PRE-ORDERS until we're told by the manufacturer or distributor when and how many we’re getting in, then we will accept PRE-ORDERS for that amount but may stop if need be when we get close to those numbers. ETA’s are dependent on the manufacturer’s production schedule being perfectly timed. Sometimes there can be set backs or even set forwards. The trade-off for complete transparency is that we do need to take at least some payment upfront - either 100% through the web store (credit, Paypal) or 50% deposit in-store (cash, credit, debit, Paypal) or over the phone (credit card, Paypal). SPECIAL ORDERs are not eligible for cancellations. PRE-ORDER cancellations will incur up to a 5% processing fee for refund (which can take 1-10 business days to complete and show back up in your account), otherwise 100% store credit (which can be used immediately) can be left on account to apply towards future purchases.
Errors on Our Site
Online prices and selection generally match our retail store, but may vary. Prices and availability of products, offers and services are subject to change without notice. Errors will be corrected where discovered, and Control Voltage reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Control Voltage will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Control Voltage's Return Policy. Control Voltage will not be held liable for errors or inaccuracies of content or media included in embedded Youtube or Vimeo videos or manufacturer manuals.
Online customers must notify Control Voltage via email or phone within 24 hours of purchase for an order cancelation request. If item has been shipped already, customer agrees to pay for all shipping and handling charges to return item(s) back to Control Voltage. If product(s) that customer wishes to cancel are advertised as SPECIAL ORDER or PRE-ORDER, depending on what stage of manufacturing, delivery or fulfillment the product(s) are in we will assess each on a case-by-case basis but may have to recoup some or all of the total amount. In-stock or PRE-ORDER cancellations will incur up to a 5% processing fee for refund (which can take 1-10 business days to complete and show back up in your account), otherwise 100% credit (which can be used immediately) can be left on account to apply towards future purchases.
We reserve the right to cancel unpaid orders at any time.
Communications, Suggestions, Complaints
Email [email protected] with any personal, non-commercial questions or comments, in most cases a response will be sent within 48 hours.
If you use this Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Control Voltage and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Control Voltage grants you a limited license to access and make personal use of this Site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Control Voltage. This license does not include any resale or commercial use of this Site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this Site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Control Voltage. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Control Voltage and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Control Voltage name or trademarks without the express written consent of Control Voltage. Any unauthorized use terminates the permission or license granted by Control Voltage. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Control Voltage so long as the link does not portray Control Voltage, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Control Voltage logo or other proprietary graphic or trademark as part of the link without express written permission.
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