Send us a quick note and we'll get back to you as soon as possible. And be sure to check out the frequently asked questions section first.
FREQUENTLY ASKED QUESTIONS:
After your order is completed, paid, processed, packed and a shipping label has been created, you will receive an automated yet personalized email from us with your tracking number. Keep in mind, the CV shop is closed on Mondays therefore completed orders that come through after we close up on Saturdays will be processed as soon as we open on Tuesday mornings.
Please keep in mind that most shipping carrier's tracking statuses are NOT updated in real-time and therefore may take anywhere from a few hours up to 2 days (and possibly longer if around any holiday) to begin showing status updates, i.e. Accepted, In-Transit, On it's way, Out for delivery, etc.
We pack orders on all days that we're open (currently Tuesday through Sunday) we are closed on Mondays so any orders that are processed after our pickup on Saturday are guaranteed to get picked up on the next business day we're open (which would be Tuesday). Rarely, orders shipped via USPS processed Saturday after our pickup are dropped off at the Post Office on Mondays.
11am Tuesday through Friday only. Any orders with paid expedited shipping (such as USPS Express) will need to be received by 11am Tuesday through Friday in order to meet the requirements to go out the same day.
Yes! As soon as your order is successfully completed you'll quickly receive an automated order confirmation email. Then as soon as your order is processed (prioritized by date and time) and we physically set aside the product(s) ordered you will receive a separate personalized email the moment it's all set and ready for pickup. Please note: In-store pickup is only available during business hours (Showroom hours: Tues-Sat: 11-7pm, Sun: 11-5pm, Closed on Mondays) and only the credit card or Paypal account holder can pickup and MUST present their government-issued photo ID & actual card used for payment in order to do so.
We do offer free shipping but you must select it when checking out. When on our checkout page (or in the dropdown menu if paying via Apple/Google Pay), look for the free shipping option labeled "Standard Shipping - Free for orders $75+", assuming your cart's total is over $75, as soon as you select it the shipping charge becomes $0.00.
We realize your country will charge you fees but it is illegal in the US for a business to mark anything other than exactly what's in the box on the forms. Falsely declaring the value of goods is a criminal offense. In other words - we could get in fairly big trouble.
There's a "Comments" section near the end of the checkout process that's perfect for basic requests, like to require a signature for delivery (or not) or to hold your order's shipment until a certain date, etc...
Yes, if you click the "Confirm and Pay" button to complete the checkout process and your payment successfully goes through your card is charged, the payment is made and your pre-order is locked in. If you choose to cancel your PRE-ORDER will be charged a small processing fee, please read our full terms & conditions.
In between the price and the Product number on any product page is a stock message, those messages are defined as such:
Available Immediately - In-stock and available for either in-store pickup or to ship out. Or to purchase in person, just come by the shop.
Out of stock - Not in-stock but, while we're currently not taking preorders for this product, you can sign up to get an automated in-stock email notification when it is available for immediate purchase using the orange Notify me when this is in-stock button on any product page that's out of stock.
Pre-Orders Accepted - Not in-stock but we are taking pre-orders for this product. If the listed ETA (Estimate Arrival) is acceptable to you, can purchase by adding to your cart and checking out. We only take pre-orders for products we already have on order that we're extremely confident will be coming in within a reasonable and defined, albeit estimated, amount of time. Alternatively, you can still signup for an in-stock email notification at the bottom of the product page.
Very likely yes if x is made by a manufacturer (or distributed by a distributor) that we already work with but just don't stock. Email us and we'll do our best to find out if it's possible and what the ETA would be. Keep in mind we require a 50% minimum deposit to officially submit the special order, and once submitted we can't accept cancellations or returns.
Our normal showroom hours are Tuesday - Saturday: 11-7pm, Sunday: 11-5pm, Closed on Mondays (PST/Pacific/West Coast Time).
We do not have a parking lot, however there is free 2-hour street parking on Mississippi Ave and free unrestricted parking on all the side streets around the shop.
Bus 4 goes right to N Mississippi Ave + Failing St, which is on our block! Click here for a link to the nearest bus stop on Google Maps.
Thanks for asking! Possibly, please email us @ [email protected]with all the info, we'll have a look and let you know.
We prefer consignment versus outright buys or trades for a number of reasons. Consignment means we sell the item for you and then once it sells you get credit on account or cash. Check out our consignment page for lots more info.
We're not currently interviewing but we're always accepting resumes, check out our Careers page.
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