Following order payment verification, orders are normally processed and shipped within one to two business days, unless the store is closed for a brief break, and usually within just a few hours if placed during normal business hours (Tuesday-Saturday 11-7, Sunday 11-5, closed on Mondays).
Orders are processed and shipped in the order they are received. You'll receive an email with a tracking number once your order has been packed and labeled by one of our associates. Keep in mind that it may take 1 to 2 business days for the tracking pages' information to become available and start showing acceptance and status updates from the shipping carrier. Please note that while USPS does estimate arrival times, they do not guarantee a delivery time, if your order is a rush or requires special attention we recommend getting in touch immediately to go over the options.
International Customers: We offer DHL Express Worldwide and USPS First Class International, GlobalPost International, Priority Mail International and Priority Mail Express International. Please note: it is illegal in the United States to falsely declare the value of goods on the customs forms, and we politely refuse to break the law. Buyer agrees that the actual value of their order will be listed in full on the customs forms. Control Voltage does not include VAT with any pricing, nor do we pay import duties or import taxes - all of these will be the responsibility of the customer. We do not ship to 3rd-party logistics firms or re-shipping companies, orders such as these will be cancelled and the charges will be refunded. PLEASE NOTE: USPS First Class Mail International and USPS GlobalPost are the slowest shipping options, which 1) don't always come with tracking, 2) come with no insurance, 3) have no set delivery time and may take over a month to arrive, 4) are not eligible for claims against lost parcels.
Expedited Domestic Shipping: If your order is a rush or requires special attention please email us immediately to go over the options. The cutoff time for USPS Express orders to ship on same day as the order is placed is 11:00am PST, Tuesday-Saturday. Since USPS doesn’t do pickups on Sunday and our shop is closed on Mondays, orders placed after 11am PST Saturday may not be shipped until the following Tuesday. You will still receive a notification and tracking number during this time as soon as the order is packed.
Paid shipping orders come with minimal insurance, if you require additional insurance please get in touch to discuss available options. In the rare event that your order never arrives, there's a 15-day waiting period after the estimated date of delivery until USPS’s lost parcel claims cases are eligible to be initiated. Refunds and or store credit will not be issued until shipping carrier insurance claims cases are closed. Customer must notify Control Voltage of lost or missing items within 30 days from the order date. Control Voltage will not be held responsible for lost or stolen shipments.
Customer agrees not to "refuse delivery" of any order from Control Voltage, as refused-delivery shipments can take weeks or even months to return back to the sender. Customer understands refused-delivery orders will only be refunded when the order is received back at Control Voltage, tested and inspected.
We offer in-store pickup for those who wish to check out online and complete their order in-person; PLEASE NOTE: the actual credit card owner or Paypal account holder will need to be present and will need to show their government-issued photo identification and the original credit card used for payment for verification.
Standard Shipping - Free for orders $75+
Orders subtotaling $75 or more qualify for free shipping to valid United States addresses. Qualifying orders 1lb and under will be shipped via USPS's Ground Advantage or USPS Priority, orders over 1lb may be shipped via USPS Priority or Ground Advantage, UPS Ground or FedEx Ground or a similar service. Standard Shipping orders may provide minimal insurance, if you require additional insurance please get in touch to discuss available options. In most cases Standard Shipping orders are packed and shipped with the same promptness as paid shipping orders and you will receive a tracking number as soon as the label is created. Please note that USPS does not guarantee delivery dates and or times, if your order is a rush or requires special attention we recommend getting in touch immediately to go over the paid shipping options. Some extremely large and or heavy products are not eligible for free shipping, contact us prior to placing your order if you have any questions. For orders $74 or less - the shipping cost is tier-based and related to the total weight of the item(s) in the order.
Signature for Delivery
Unless customer calls or emails us regarding their preference for requiring a signature for delivery prior to us shipping their order, it is at Control Voltage's discretion whether to require a signature for delivery. Control Voltage will not be held responsible for lost or stolen shipments.
Please read the Return Policy in it’s entirety.
If purchase was made online, e-mail [email protected] to initiate an exchange or return, an RMA (Return Merchandise Authorization) must be obtained by Control Voltage prior to mailing any items in for return. Buyer pays all shipping and handling back to Control Voltage. If purchase was made in-store simply bring the item back during normal business hours (Tuesday-Saturday 11-7, Sunday 11-5, closed on Mondays) with your original receipt. Refunds are issued in the payment type of Control Voltage's choosing.
PLEASE NOTE: The actual outbound shipping cost for returned orders in which the customer selects "Standard Shipping - Free for orders $75+" will be deducted from returns. Outbound shipping costs for returned orders in which the customer paid for shipping will not be refunded for any reason.
NEW, unused and unopened items in perfectly pristine brand new condition, still in original packaging with all original contents intact and untouched receive 100% of product(s) purchase price in store credit or refund if the return is initiated within 14 days of the purchase date and the item(s) is/are received back to Control Voltage within 30 days of the purchase date.
OPENED NEW items may be returned at 90% of the product(s) purchase price in store credit towards another purchase or 80% of the product(s) purchase price refunded if return is initiated within 14 days of the purchase date and the item(s) is/are received back to Control Voltage within 30 days of the purchase date. All original packaging and contents must be intact and in like-new condition. Any items not in like-new condition or with signs of mishandling may be ineligible for return.
USED, VINTAGE, OPEN-BOX, DEMO UNIT, REFURBISHED or CUSTOMER RETURN items are not eligible for exchange or return, thoroughly tested prior to sale and guaranteed for 48 hours after purchase date not to be Dead On Arrival. If a defect or failure occurs within 48 hours we have a money-back guarantee that specifically excludes repairs and replacements.
SPECIAL ORDER or CUSTOM ORDER items are not eligible for exchange or return.
KITS and DIY ITEMS are not eligible for returns.
GARMENTS, TEXTILES, PATCH CABLES, CABLE ADAPTERS, MICROPHONES and HEADPHONES are not eligible for exchanges or returns.
Defective new items may be replaced or refunded if item is returned to Control Voltage within 30 days of purchase or as printed on the receipt. Buyer pays all shipping and handling back to Control Voltage. The defect or failure will have to be verified before the refund or credit will be issued. Unique variations in wood grain, wood pattern and or color is to be expected on handmade instruments that are made with wood and will not be considered defective based on appearance. Control Voltage reserves the right to require certain items be returned directly to the manufacturer. After 30 days, we're happy to assist in any way we can but we ask that you also contact the manufacturer for support, replacement or repair.
If item(s) received is not what was ordered, customer understands a refund will only be issued, or the correct item(s) will be shipped, upon Control Voltage receiving the incorrectly-shipped item(s).
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